About Surrey Drug and Alcohol Care 

Surrey Drug and Alcohol Care Limited (SDAC) operates a helpline open to callers 24 hours a day, 365 days a year. We offer help and support for anyone who is concerned about the problems that drugs, alcohol or mental wellbeing  cause. Our clients could be those with problems, or their parents, siblings or friends. Often many individuals are affected by these problems and we want to help anyone touched by them.

In addition, for residents within the Surrey County Council area, we can offer referrals into professional treatment services. Whilst the treatment services are only available for Surrey residents, our telephone advice and support is available to anyone in the country and we can direct them to their local services if needed.

SDAC also manages a Telephone Counselling Service (TCS). A team of professional British Association for Counselling and Psychotherapy accredited counsellors staff this service. The service is free of charge.

SDAC also runs an outreach program for Surrey schools and colleges about substance misuse. The aim is to identify and raise awareness of the risks associated with drugs and alcohol and also to provide information and contact details of services. Young people are very often deeply affected by drug and alcohol habits within their own circle of family and friends. We also help adult community associations in Surrey with similar education and information.

As a registered charity, Surrey Drug & Alcohol Care services are free of charge, and the number is widely advertised in the Surrey Area.

Founded in 1986, it introduced a permanent helpline service in 1987 and has been in continuous operation ever since. Between 35-40 volunteers active with SDAC at any time.

On average SDAC takes between 1,000 – 1,500 calls to its Helpline each year. The majority of calls come from the Surrey area, but in practice, SDAC is open to anyone, anywhere in the country. Calls from those affected by alcohol dependency in Surrey form the largest number of calls to the line.


The majority of SDAC’s funding is granted by Commissioning at Public Health, Surrey County Council. We have also received awards from corporate donors, lotteries and personal donations.

SDAC is a charity and limited company managed by a committee of volunteers. The 24 hour Helpline is manned by operators who are volunteers. The funding covers the costs of employing a trainer and outreach manager, a coordinator and administrator and marketing and publicity for the charity and its services.

The Helplines Partnership

Surrey Drug and Alcohol Care Ltd is a member of Helplines Partnership – the membership body for organisations that provide helpline services in the UK and internationally. Membership is available to all organisations involved in providing multi-channel support to the public or a specific sector with the aim of improving an individual’s wellbeing. SDAC confirms it meets the Terms and Conditions of membership.

Helplines Partnership
Ruthlyn House, 90 Lincoln Road, Peterborough, Cambridgeshire PE1 2SP
Telephone +44 (0) 300 330 7777

Queen’s Award

Surrey Drug and Alcohol Care Ltd have been awarded the Queen’s Award for Voluntary Services – the MBE for volunteer organizations.
This outstanding and prestigious award recognized SDAC’s work in the community.