Volunteer Description

Our Helpline volunteers are an integral and valuable part of SDAC. We offer a good support network and on going training program to develop skills on the Helpline. We positively encourage volunteers from a diversity of backgrounds.

An initial Induction Training programme over a 5 week period will be undertaken prior to working on the Helpline. Mandatory continued professional training, provided by SDAC, will be undertaken twice a year.

We ask for a minimum commitment of 18 months following training and for one 5 hour shift to be taken every week, where possible, or fortnight.

Skills and requirements of the Helpline Volunteer

  • Ability to relate with empathy
  • Ability to handle complex calls robustly
  • Good listening skills
  • Good communication skills
  • Good team player
  • A calm patient and professional manner
  • Ability to work alone from home in a quiet space
  • Basic IT skills – able to send and receive email and research the internet
  • Understand the importance of confidentiality
  • Understand the importance of maintaining personal and professional boundaries

If you would like to give to your community and help those struggling with drugs, alcohol or mental health, why not volunteer with SDAC? For further information email the Helpline Coordinator at This email address is being protected from spambots. You need JavaScript enabled to view it.